FAQ
THE MOST COMMON QUESTIONS
WE ARE ALWAYS HERE TO HELP YOU
- 01
Yes, Gene-ius bond is water-resistance. You can wear your Gene-ius bond in various
settings and during many everyday activities. However, it is advisable to avoid extreme
conditions that could potentially damage the device. If you have any specific concerns
about certain activities or environments, feel free to reach out to our support team for
further guidance.
- 02
Gene-ius bond is designed with cutting-edge technology that harnesses the power
of human bioelectric current, allowing it to charge automatically as you wear it. If the
ring fails to charge using the body's bioelectric current, it will issue a warning. In this
case, you will need to place the ring in the preservation depot for charging and
maintenance.
- 03
No, your partner does not have the right to modify your genetic information. Access
to genetic data through the Gene-ius bond is for viewing and sharing purposes only.
Any modification of genetic information would require explicit consent and must be
carried out under strict regulatory standards and ethical guidelines. The Gene-ius
bond ensures that all access to genetic data is secure and controlled, and it
emphasizes user consent and privacy above all.
- 04
If you plan on taking a break from wearing your Gene-ius bond for more than a week, we
recommend storing the ring in the preservation depot. This will ensure that the ring is kept in
optimal condition while not in use. Alternatively, you can place it in a location that is easy for
you to remember and secure to prevent loss.
- 05
If the relationship ends and one partner chooses to stop wearing the ring, it will
automatically unbind after a specified period of non-use. You can erase the data from the ring
by resetting to the factory settings (see the next question). Then return the ring to our offline
store for a partial refund, or if both partners return their rings together, they will receive more
refund. Alternatively, you can visit our
- 06