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SHIPPING & RETURNS

SHIPPING POLICY

  1. At ACUGenT technologies, we strive to deliver your orders in a timely and efficient manner. Below are the details of our shipping policy:

  2. Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  3. Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer multiple shipping options to meet your needs, including standard and expedited shipping. Delivery estimates are as follows:

  4. Standard Shipping: 5-7 business days

  5. Expedited Shipping: 2-3 business days

  6. Overnight Shipping: 1 business day

  7. International Shipping: We offer international shipping to select countries. Shipping charges and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

  8. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier’s website.

  9. Shipping Restrictions: We do not ship to P.O. Boxes or APO/FPO addresses. Some items may be restricted from shipping to certain locations due to size, weight, or regulatory constraints.

  10. Lost or Damaged Packages: If your order is lost or arrives damaged, please contact our customer service team at [Your Contact Information] within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

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RETURN & EXCHANGE POLICY

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return or exchange items under the following conditions:

  1. Return Period: You have 30 days from the date of delivery to return eligible items for a refund or exchange. Items must be unused, in their original packaging, and in the same condition that you received them.

  2. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

    • Perishable goods (e.g., food, flowers)

    • Custom or personalized items

    • Gift cards

    • Health and personal care items

  3. Return Process: To initiate a return, please contact our customer service team at [Your Contact Information] to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number with your returned item(s). Returns without an RMA number may not be accepted.

  4. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5-7 business days.

  6. Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer service team at [Your Contact Information] to ensure availability. Once the returned item is received and inspected, the exchange item will be shipped out.

  7. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [Your Contact Information] with details and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.

For any further questions or concerns regarding our shipping or return policies, please contact our customer service team at [Your Contact Information]. We are here to help!

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